FAQs

How can I place an order?

When you wish to buy a product, simply click on the Add to cart button and the product will be added to your shopping cart.  You will then have the option to continue shopping or proceed to checkout.  From checkout you will have the option to use our payment provider sage payment form in cooperation with ELAVON or paypal. Once you have placed your order and completed payment, you will receive an email confirmation.  Once your order has been processed and the items are dispatched, you will receive another email confirmation.

What can I do if something is not to my satisfaction?

Our aim is to provide a faultless service, however if there is anything that does not come up to standard or we have overlooked by accident, please contact our solution Team who are here to help: solution@janchristianjewellery.com

How can I amend or cancel an order?

We are committed to meeting our delivery promises therefore we cannot add new items to orders that have already been paid and processed.  Please place a new order in this case.  You can cancel your order according to our standard returns policy.

What about my security?

We use SSL security provided by Global sign for your security.

Jewellery and Watches

In order to keep your Jan Christian Jewellery treasures in best condition, we offer the following advice.

Ideally when you are not wearing your Jewellery purchased Jan Christian Jewellery, we recommend keeping it stored individually in the pouch(es) it is dispatched in.  Please store and handle your jewellery carefully and do not use aggressive cleaning agents.  Contact with moisturising creams, perfumes and hair products can be harsh on the surface, as can chlorine and sun creams, so should also be avoided.  We recommended that you clean your jewellery regularly to remove any build-up, ideally after it has been worn, thereby removing any residue which could continue to cause a reaction whilst being stored.

Should you need to be in touch for any reason, please email us at solution@janchristianjewellery.com

Times and prices

Delivery times and prices will vary depending on size, weight, supplier and whether a product is already available or it must be manufactured upon order.  Please refer to the product page for a delivery estimate.  Your final shipping price will be clearly indicated at check out.  For the time being orders within the UK are free of charge (excluding the Channel Islands). 
To deliver our precious jewellery and watches we use Special Delivery Service by Royal Mail only.
When it’s simply got to be there, Royal Mail Special Delivery Guaranteed® offers timed delivery by 9am or 1pm next day with inclusive tracking and signature on delivery.
Items are usually delivered within 3-8 working days or made on order which will be indicated at product page.  If you have any queries about delivery before placing an order, drop us an e-mail to solution@janchristianjewellery.com.  Delivery restrictions may apply for certain products so we advise that you either contact us or read the additional product information at the product page before you make a purchase.

Shipping Address Details

Please make sure that your provided shipping address entered is correct as we are unable to redirect orders once they are dispatched to you.
  Please note, before we can dispatch your purchases, we may need to confirm your details with your card issuer.  This security measure is for your protection only and we will do our best to keep any delays to a minimum.

Please note that we are only able to deliver to one address per order. If you would like to send purchases to multiple addresses, please place a separate order for each destination.

How do I know if my order has been shipped?

You will receive a confirmation email when your order is dispatched.  If you have ordered multiple items, you may receive a separate email for each product if the suppliers differ.

I received an email but my item did not arrive.  What should I do?

Please contact us immediately on solution@www.janchristianjewellery.com   Please include your name, telephone number, e-mail address, order number and date of purchase.

Delayed delivery

We want you to have an easy experience.  We aim to meet our stated delivery times.  If an order is delayed through a reason beyond our control, we will do our absolute best to assist in resolving.  We will notify you in advance if we are made aware of any possible delays affecting your order.

Which countries do you deliver to?

We are currently delivering within Canada, Denmark, Finland, France, Gibraltar, Guernsey, Ireland, Isle of Man, Jersey, Russia, Spain, Sweden, UAE, UK, US only.  For all other countries please drop us a line.

The concept of Quinn’s C.C.C collection is based on a set of three interlocking rings.  To make this possible the rings must be purchased larger then your usual ring size in order to interlock and fit comfortably on your chosen finger.  To order, please specify your usual ring size and Jan Christian Jewellery will ensure the correct sized set of C.C.C rings will be dispatched.  This applies for any further orders as you add colours and designs to your collection.

Step 1. Choose three C.C.C rings from your collection.

You will note a number on the inside of the band.  This is not a formal ring size but a numbering guideline for C.C.C sizing only.  In order for a set of three rings to link and fit comfortably, please select your designs and colours by using the same number for all three rings.

Step 2. Link two C.C.C rings.

To do so, use the break in the band to link the two rings.

Step 3. Add the third ring.

Link the third ring to one of the two connected rings to create a chain of three.  Then connect together the two outer rings.

Step 4. Your C.C.C trio is ready to enhance your look.

The rings will link smoothly together and feel comfortable on your chosen finger.

Choose. Combine. Collect.  For your personal collection.

Download our C.C.C Brochure: C.C.C Brochure

A ring should fit your finger comfortably. It needs to be tight enough so that it won’t fall off, but, at the same time, loose enough to slide over your knuckle.
Also take in mind that one’s finger size can slightly vary depending on the time of day and weather. The best result is obtained when you measure your finger size.

– Near the end of the day and when your fingers are warm (fingers tend to be smaller in the early morning or when cold).

– Avoiding an disappointing purchase experience with us, it is best to measure your finger size you are looking for at least  3 – 4 times on different times during the day before you order.  Experience shows the best way in keeping up with the right size for that particular finger take one of your rings your are most happy with its size.  Don‘t forget the wider the actual band it is recommended in doubt to choose a more lager size.

In doubt please get in touch with our solution team.

BATTERIES

Empty quartz watch batteries should be changed immediately in order to avoid leakages of the battery that can damage the movement to the point of it has to be

BRACELETS | CASINGS |  LEATHER STRAPS

Avoid impacts and shocks to the watch.  Avoid extreme temperature variations.  Water resistance should be checked after any severe shock.

Avoid direct contact with detergents, solvents, fragrances and cosmetics, as they may damage the bracelet or the casing.

For leather straps, avoid contact with water and constant moisture to prevent the deformation (and certain discoloration) of the leather. To prevent fading, keep them out of prolonged direct sunlight.

SERVICE & REPAIRS

During normal use, a watch is subjected to many environmental stressors, such as vibrations, impacts, dust, water, UV radiation, perspiration or temperature fluctuations.  We recommend that all watches have a regular maintenance check approximately every two years and a full service approximately every five years.

PREVENTING SCRATCHES

When wearing your watch avoid wearing jewelry on the same wrist.

WATER RESISTANCE

All our watches provide water resistance (splash proof only) of 3 or 5 ATM or otherwise stated on the product page.  Which means they can withstand slight splashes and rain, but please do not immersed them in water, swimming, bathing, showering, wet gardening or taking a sauna with your watch should be avoided.  Water resistance should be tested at least every two years.  If the watch was subjected to a severe shock, we recommend having its resistance tested.

Before cleaning, always double check the crown is depressed.  Cleaning if necessary with soapy damp, non-abrasive cloth (preferably, cotton or microfiber) only.

Meanings behind gemstones

Amethyst

Source: Sri Lanka, Brazil, Russia, Madagascar and Zambia
Star sign: Pisces
Planet: Pluto
Month: February
Hardness: 7
Mythology: The name comes from the Greek “amethystos” and means “sober”. In antiquity it was believed that wearing an amethyst would protect against inebriation. According to an ancient Greek myth, the goddess Diana is supposed to have turned a young nymph, called Amethyst, into stone in front of the very eyes of the god of wine, Bacchus. Bacchus poured grape juice over the statue, giving it the wonderful colour that we now call amethyst. This is why the stone is also called bacchus stone in the vernacular. It symbolises friendship, modesty and faith.

Blue topaz

Source: Sri Lanka, United States, Brazil, Namibia
Star sign: Sagittarius
Planet: Jupiter
Month: November
Hardness: 8
Mythology: In mystical terms the stone is regarded as cooling and styptic. Its name derives from the place where it was discovered, an island in the Red Sea, formerly called “Topazos”. The topaz symbolises radiance and beauty.

Garnet

Source: India, Madagascar, Brazil and others
Star sign: Scorpio
Planet: Mars
Month: January
Hardness: 6.5-7.5
Mythology: The garnet’s luminosity is unique. Noah, of Ark fame, is supposed to have possessed a garnet lantern, which brought him safely through the night. In the East it is prized for its deep red colour. It was called “The blood from the heart of the Earth”. Garnets have a very high refractive index and exceptional brilliance.

Peridot

Source: New Mexico, Afghanistan, Pakistan, Australia
Star sign: Libra
Planet: Saturn
Month: September
Hardness: 6.5-7
Mythology: In Ancient Egypt the peridot was known as the “sun stone” because of its colour. The Greek term “peridona” means “abundance”. For their part the Romans called it “the evening emerald”.

Smoky quartz

Source: Brazil, Russia, Switzerland and others
Star sign: Libra
Planet: Pluto
Hardness: 7
Smokey quartz gets its colour from natural gamma radiation. It is found in them St Gotthard mountain range in Switzerland, amongst other places in Europe. The most famous piece of smoky quartz from there is endearingly known as “Grandad”, and weighs 130 kg. Smoky quartz is one of the macrocrystalline quartzes, i.e. its crystals can be detected with the naked eye.

Citrine

Source: Brazil, Myanmar, Namibia, Argentina
Star sign: Gemini / Virgo
Planet: Mercury
Month: November
Hardness: 7
Mythology: The citrine is named after its yellow colour and is a member of the quartz family. In the Middle Ages citrine was honoured as the sun stone, with the ability to grant eternal life. This stone looks best with a facetted cut.

Onyx

Source: Brazil, Uruguay, India, Idar-Oberstein in Germany
Star sign: Capricorn
Planet: Saturn
Month: February
Hardness: 6.5-7
Mythology: Since ancient times onyx has been one of the most important precious stones. Shamen also used it as a healing stone. If the old legends are to be believed, even wounds could be healed with onyx, which is why Roman warriors liked to carry this stone with them as protection when they went into battle.

Prasiolite

Source: Brazil, India, Russia, Zimbabwe
The name prasiolite is derived from the Greek and means something like “leek green”. Prasiolite in fact very rarely occurs naturally. The stones marketed today are amethysts heated to approx. 500°C. Prasiolite green is very delicate and is reminiscent of the soft greens found in Nature.

Lemon quartz

Source: Brazil
The name lemon quartz comes from its lemony color. Quartzes of a certain quality are heated to obtain this fresh and appealing color, so that this wonderful color stone, which goes with every fashion trend, can be worn on any occasion.

Pearls

Source: Japan, China, South Pacific
Star sign: Cancer
Planet: Venus
Month: June
Hardness: 2.5-4.5
Pearls are the product of oysters and consist of mother of pearl (nacre). Despite being soft, they are very stable and seldom shatter. Minor imperfections on the surface, known as “spots” in the trade, are not faults, but distinguish a genuine pearl from an imitation one. Almost all pearls used in jewellery manufacture nowadays are cultured. In this process a nucleus in the form of a turned, round seed from the shell of the Mississippi mussel, an American freshwater mussel, is implanted into the oyster together with a piece of mantle tissue from the donor oyster, after which it spends several years in the sea in freely suspended panels. The black-lipped Pinctada margaritafera oyster produces the black Tahitian pearls from the French Polynesian islands. Although pearls traditionally come from oysters which live in salt water, molluscs that live in freshwater lakes and rivers can also produce pearls. China has been harvesting premium quality freshwater pearls for a very long time. There are a few rules to be followed if pearls are to retain their beauty. They should not be stored with other jewellery, because the surface of pearls can easily be scratched. Pearls don’t like cosmetics, hairspray or perfumes either. Pearls should be cleaned from time to time by a jeweller. This is expertly carried out and, if correctly cared for, pearls can last for an estimated 100 to 150 years.
Mythology: The god Krishna was the first to find a pearl and he gave it to his daughter on her wedding day. Since then the pearl has represented love, purity and innocence. In the Hindu culture, pearls are associated with the moon, and Islamic tradition places even greater importance on pearls. The Koran tells of pearls as one of the great rewards of Paradise. The jewel itself is regarded as a symbol of perfection. In Christendom the pearl symbolises purity.

Diamonds

Source: Botswana, South Africa, Namibia, Sierra Leone, Russia, China, Brazil
Star sign: Aries
Planet: Neptune
Month: April
Hardness: 10
The diamond – from Greek “adamantos”, the invincible – is a form of carbon and the hardest, naturally occurring mineral. It is regarded as the king of precious stones, thanks to its typical brilliance, its visual appearance, rarity and considerable hardness. A diamond can only be cut using another, and worked into a brilliant-cut diamond, because the individual crystal planes vary in hardness. Diamonds are traditionally weighed in carats, a unit corresponding to 0.2 grams. The four “C”’s are considered when assessing the quality of cut diamonds: colour, clarity, cut and carat. They systematically and clearly determine a diamond’s value.

Our gemstone necklaces are handmade and we pay close attention to quality and finish.  In the slim chance that a repair is necessary, please contact us.  We are here to help.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us Bostelmann Trading & Services Limited | Claydon Fields Lodge | Claydon Fields | Lechlade | Glos. | GL7 3DS | T: +44 (0) 1367 888010 | solution@janchristianjewellery.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Please download our Cancellation form:  Cancellation Form

Colours & Images

We do our best to display products on our website as accurately as possible but colours may vary and we cannot guarantee your computer, phone or tablet will display colours accurately.

Your satisfaction is our priority.  Should you fail to be satisfied by a product or any aspect of our service, please get in touch to tell us why, and we will try our best to resolve.  Likewise, if you have experienced great service or have positive feedback on a product, we would like to know!

You may have a specific requirement, for example, length of necklace, type of clasp, or you may wish to personalise your necklace with a specific combination of gemstones.  If so, please drop us a line at solution@janchristianjewellery.com

All watches purchased at Jan Christian Jewellery are placed under warranty for three years from the date of purchase for new watches and one year from the date of newly-overhauled watches.  Within the applicable period, Jan Christian Jewellery will, at its discretion, repair or replace any component(s) which fail in normal use.  Such repairs or replacement will be made at no charge to the customer for parts or labour.  This warranty does not cover failures due to misuse, accident or unauthorized alterations or repairs.  Please note the following procedure should you need to use our warranty service:

Please email watch@janchristianjewellery.com to report and explain the problem you are experiencing.

Please provide a daytime telephone number and address for the return of your watch.

We will contact you (by email) with a Warranty Service Request number (WSR).

Please organise to post your time piece (at our cost) using registered post (or similar) marking the WSR number on the outside of the package and in a covering note to Solution Team, Jan Christian Jewellery | Claydon Fields Lodge | Claydon Fields | Lechlade | Glos. | GL7 3DS.  Please remember that you are responsible for your watch until we receive it.

As soon as your watch is received by us, we will contact you (by email) to confirm safe receipt.

We will arrange to pass your watch to our partner company for service.  We will keep you informed of progress and confirm when your watch is ready to be sent back to you.  We will organise to return your watch by registered post (or similar) at Jan Christian Jewellery’s cost to any destination within the UK.

Operating manuals

Every watch from POINTtec comes with an individual operating manual included. However, if you do not have your manual any longer, for most watch models you can download your manual directly from this site. You just need the 4-digit model number of your watch. You can find this number engraved on the case back of your watch: There you will find a number like “6218/0123”. Only the first 4 digits are important. Please enter this 4-digit number into the search box on the top right of this page: Original POINTtec page Then click on any watch model in the results list. It does not matter, which exact model you pick, as they are all the same regarding operating instructions. On the bottom of the watch model description, you will find the link to your operating manual.